Genpact Inaugurates Delivery Center in Dubai, UAE to Serve Middle East and North Africa-Based Clients

A press release from business process outsourcer Genpact announces the opening of a new delivery center in Dubai, UAE.  Here's an excerpt from the press release:

Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced the opening of its Dubai, United Arab Emirates (UAE) global delivery center. The 80-seat modern center set up in Dubai as a licensed partner of Dubai Outsource Zone (DOZ) will provide business process services such as claims processing, customer service, collections, treasury operations, finance and accounting, analytics and risk-related services for clients in the Middle East and North Africa.

"We are delighted to begin operations in Dubai and hope to grow this center into a 500-person center in the next three years," said Tiger Tyagarajan, President and CEO, Genpact, speaking at the opening. "Not only will the center deliver business impact through our uniquely scientific Smart Enterprise Processes (SEP^SM) framework, it will also help our clients make smarter business decisions through our Smart Decision Services comprising analytics and research, reengineering and risk management."

Setting up operations closer to clients is part of Genpact's growth strategy and the decision to set up in the UAE is based on the excellent infrastructure, supportive government policies, connectivity with the rest of the world, and the ease of doing business in Dubai. Genpact now has delivery centers in 17 countries around the globe.

"The Dubai center will increase our capabilities to deliver services in Arabic and we will initially be focusing on clients in the UAE, Kuwait, Qatar, Bahrain, Oman and the Kingdom of Saudi Arabia markets," saidVishal Pandit, SVP and Business Leader, Middle East at Genpact. "We will be providing project-based analytics and reengineering services as well as transaction processing and customer care services."

Dubai Outsource Zone caters to organisations specialising in services such as business process outsourcing, knowledge process outsourcing and legal process outsourcing. Additionally, it offers an environment that attracts different elements of the value chain, including banking and finance, insurance, IT, legal and airlines.