Case Study

American Oil & Gas Company Benchmarks Shared Service Organization

Client challenge

  • Company had moved some of its finance and accounting functions to a Shared Service Organization.

  • After several years of operation, the Company wanted to know how they compared to best-in-class and what leading practices they could introduce to improved delivery effectiveness and cost efficiency.

Solution

  • Conducted a benchmark analysis on all in-scope functions. Metrics included cost, cycle time, error rates, and FTEs by process.

  • Reviewed current state processes to best-in-class to identify opportunities for transformation.

  • Created a transformation roadmap with prioritizations based in part of the benchmark analysis to realize value as quickly as possible.

Impact on client's business

  • Client received a data-based view of transformation opportunities and the value to be created.

  • The transformation roadmap provided the playbook to realize the value from transformation.